Nurul Atiqah Dahalan

Review of Shangri La Georgetown,Penang

First off, during check-in the receptionist is not...

First off, during check-in the receptionist is not very welcoming. When asked about breakfast buffet - was told to walk in the next day and pay there. Apparently, another colleague of mine who stay at the same hotel, of same room rate was told he could pre pay for breakfast buffet at rm30. for walk-in rate i had to pay 50+ including tax. Jen Hotel should have had a standardized policy on this. I was very upset with this. Pillows and mattress in the room - may need to be replaced, very squishy to the extend it hurts your back after 2 nights.