Rin R Review of Holy Cross Medical Center
The Bad:
The Bad:
Emergency Room Wait Times
- Mainly: ER department took 1-2 hours to provide pain relief, give a bed, and start doing tests despite few patients at my time of intake. If I had a time-sensitive injury (which it could have been given my symptoms) this would have been extremely bad.
- Initial intake workers were quite apathetic and would joke with each other as they took my information and vitals, despite it being obvious I was in a lot of pain
- There were many long periods of time where I was just waiting around with no knowledge of what was happening or what would happen next
- While in the ER room, if I asked for assistance in some way, it would take a long time or be forgotten - for example I asked for food for dinner and was given nothing
- Technicians for the various tests were a hit or miss. Some were friendly and knowledgeable, others were apathetic and even sometimes seemed confused with their tasks. This created significant inconvenience at some points - for example one of the intake technicians placed my IV in my dominant arm without asking which arm to put it in, which meant I had a hard time bending and using my dominant arm for the entire stay.
The Good:
- The two ER doctors I met with - the resident (Dr. Chang) and the attending were both lovely. Very clear, informative, and easy to talk with.
- Great in-patient hospitalization, the doctors, the in-patient nurses, and clear attention to obtain correct diagnosis without rushing
- In-patient experience was fantastic. Admittedly I was an easy patient, but once I moved to my overnight room everyone was great and attentive. The two nurses who were looking after me, Sylvi and John, both did an amazing job - they were empathetic and good with their work.
- The doctors made sure to keep me as long as needed to be 100% sure of their diagnosis, they did not skimp on ordering tests which was very good. They did not try to kick me out when my pain went down or shuffle me through my room quickly, which some hospitals like to do. I appreciated that very much.
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