The place has bed bugs as verified by a guest and ...

The place has bed bugs as verified by a guest and the employee at the front counter when our group was checking in. We cancelled our rooms and stayed in a different hotel. It took 2 weeks of calling and 10+ voicemails before i could finally speak to anyone in management. They would not refund my money even though I never stayed there. Never will I book this hotel again. Said I could only get my money back if I cancelled 24 hours before. Said they could have found us rooms without bed bugs if we chose to stay.