We came in to buy a Ford Escape and trade in our D...

We came in to buy a Ford Escape and trade in our Dodge Journey. I told the salesperson I wanted the difference back fromt he trade in after the pay off was determined. He failed to tell the sales manager of this after talking to him about it a few different times. He even told us "our girl will most likely cut you a check on Tuesday" I called today and spoke to a sales manager and asked him to find out when I was getting a check. He said he would look into it and asked him to call me back. Instead he and the sales person called my wife to tell her the money was applied to the purchase of the car. I then talked to the sales person which either lied or is incompetent and told me that he cannot remember and that I wanted the difference back and to come and and talk to a sales manager. I then speak to the sales manager on the deal and he tells me that our sales person never told him of this detail. Finance was great and the sales manager Richard has been great. Those two things is why I gave it a two and not a one star. I am sure that there was really no premeditated dishonesty here, just preventable mistakes were made. A side note, I do not like the Start-stop feature on the 2017 Escape.