Michael Woods

Review of Mercedes Benz Autobahn Motors

Today a service manager called from Autobahn motor...

Today a service manager called from Autobahn motors and was polite and wanted to know how they could restore NY trust and return to their dealership. She has been there one year and was not there when I left. She noted that I have purchased multiple cars there and had been servicing vehicles for some ten years. I mentioned the class action lawsuit, Ferrari vs Autobahn, that affected both of my current cars for non authorized parts and products and netted the attorneys $370,000. and a one hundred girt certificate to me that has to be used at Autobahn. When my airbags were replaced we showed at a scheduled appointment to be told they were not there and that our appointment was canceled even though we received no notification. When the airbag was replaced on one car they broke the dash and tried to pass an obvious break when I picked up the car. A month took place while they finally agreed agreed to replace my dash. I had them promise ne that the identified worker who broke the dash without owning up to it would not work on my car. While under warranty, the inner workings of the sunroof were replaced and I never used the roof. Recently I faced a $3,600 bill to replace the same items. When I complained to Mercedes they gave me a small discount. :The very best or nothing." seems to mean nothing to the maker of the car and authorized Dealers. I have since experienced that Autobahn charged twice the price for the same B service. All the senior service reps are no longer at Autobahn and they are trying to hire experienced reps from other dealers. At this stage I don't trust Autobahn and when asked how they could earn it back, I told the service manager I did not know.