My entire experience at Budds' Mazda began on a wh...

My entire experience at Budds' Mazda began on a whim. I had just finished a test drive for a vehicle I had become really attracted to, but wasn't quite sold on. I decided I want to try one more car out that day, and stumbled over to Budds' Mazda. Best decision I made in 2020 I even proposed to my girlfriend in 2020, so yeah.



This Ford (2013 Ford Edge Limited) had, apparently, just made its way to the team at Budds and I got to test it out. I immediately fell in love with that vehicle. I could tell Mr. Gooding could notice that I wasn t ready to pull the proverbial trigger on his vehicle just yet, but he could still notice my desire for the vehicle. I greatly appreciated the respect he showed me while I was contemplating what massive decision I had to make. I was being bombarded by multiple sales representatives for my inquiries into their vehicles. Sean's ability to hold onto his patience with me resonates with me still, to this day. Mr. Gooding doesn t let his very smooth tongue do the talking. No, he allows the vehicles to speak for themselves. It began with my inquiry into the Mazda. It was carried over, equally, to the Ford Edge. At the end of the day, this motor vehicle was the best bang for my buck and I decided I did not want to lose out on the opportunity to own it. Sean could then notice my anticipation to own the vehicle and did not stop short of ensuring that I got the vehicle.

Once signatures went onto the appropriate dotted lines, we were anxiously awaiting the arrival of our previously loved (used) motor vehicle. Once I received word from Mr. Gooding that the vehicle was not going to be prepared in time for the scheduled appointment we had arranged, I was understandably gutted. My current motor vehicle was gifted to me, and was very much on its last leg. I was concerned that it would not survive long enough. Of course, when something totally unexpected happens it sucks. However, Mr. Gooding, and the team at Budds Mazda, helped encourage me that the wait for the vehicle was well worth the patience I had to provide. Ironically, I now had to apply the same patience Mr. Gooding applied to me earlier. This was a valuable lesson, and I appreciated experiencing it. No amount of money could have taught me that valuable lesson.

Once the vehicle was repaired as promised and fulfilled by Mr. Gooding, I was beyond excited! Once the plates were swapped, and all paperwork was provided I was ready to drive off into the sunset with my appropriately, now named, Ginger (2013 Ford Edge Limited). Yes, her name is Ginger. Show love to my Ginger, or else she will show you what her brand new turbo engine can do.

One last comment about Mr. Sean Gooding: His customer service and genuine care for people is natural. It is not forced, or coerced. It may have something to do with his personal life outside of work, however, I absolutely refuse to prejudice this absolute diamond. Whatever the reasoning for Mr. Gooding s cool demeanor is, it is amplified by the fact that Sean genuinely cares for his customers; His actions speak louder then his words. Go see for yourself. To me, his intentions are to make sure every customer drives off the lot happy with their experience at Budds Mazda. Even if you do not purchase a vehicle from them that day, or at all.

This is customer service. Go experience it for yourself already! What are you waiting for? You'll never get more time then you have right now.