Let me first start off by apologizing to Mr. John ...

Let me first start off by apologizing to Mr. John Ewell as it has taken me so long to post a review! John had shown nothing but professionalism and superb customer service from the first phonecall I made to him so this review should have been posted weeks ago back in June.

Having been in search of a second hand car, I had accidentally stumbled upon a listing in nearby Sunnyvale Toyota via website. Mr. Ewell's contact info was available and I gave him a call in the morning concerning my family's interest in the car (a slightly used 2014 Volkswagen Jetta). He was very courteous and accomodating and over the course of the morning, we scheduled a time in the afternoon to come in for a test drive.

Meeting John in person was even better than over the phone as he accomodated to every question and concern we had, allowing us to test drive anything, walking up and down the rows of cars to help us find something within our criteria. He gave his honest opinon about all cars we tried, their pros and cons, never pushy. After officially settling on the Jetta, we got straight to the paper work. Mr. Ewell worked very quickly and efficiently while simultaneously engaging in great conversation with us.

Overall, the process from testdriving cars, to paperwork, to receiving the keys took about an hour and a half to two hours and we were out the door! This included filling up the car and giving our car a full detail! If you are looking for a new car, or like in our case a used car, I highly suggest checking out Sunnyvale Toyota! Superb, professional, wonderful staff.

Thank you again John!