Nice and clean but for the price no valet parking ...

Nice and clean but for the price no valet parking or bell hop service which made the stay less desirable if you plan on staying more than two or three nights and traveling with a handicap and a pet. Made 4 trips to the car to unload luggage and could not even find a luggage carrier due to the heavy volume of guests nor was there any handicap parking spaces available on our arrival which was around 9 pm due to heavy traffic. The parking was a mess as well. Too close and packed on top of each other. Could not even find a parking space the entire weekend within 500 ft from the hotel entrance. I had asked for a handicap accessible room as well which we did not get either and it made our time in the restroom much longer than it would have in most stays where we have been. My husband must complete 5 hours each year of continuing education credits to keep his license valid with the State of Tennessee. If his license is no good then our business isn't as well. Next year we will travel to the national ground water convention in Las Vegas which is where we normally would go if round trip airline tickets are available. The drive to Memphis or Nashville to the airport is much easier than a 6.5 hour drive to Gatlinburg. Especially when the service the airlines and hotels in Vegas give to an individual who is handicapped exceptional. I did not receive a wheelchair like I had requested when placing my reservations either so my husband can't return to work for you at least 2 or 3 days. He's is exausted and worn out and so am I. We will not be returning to this hotel in the future.