Spent 7.5 miserable hours there last week, 2 of wh...

Spent 7.5 miserable hours there last week, 2 of which were just waiting to get into a room while I had heart palpitations. After about 6 hours, the doctor finally told me I was getting discharged. It then took a nurse well over an hour just to come unhook my IV so I could go home - and that was after we paged them a couple of times. I understand that they're busy, so I wasn't that upset - until I saw that they double-charged my debit card for my copay ($125, so kind of a big deal). Called several people at DCH today and left messages and no one has been able to help me or called me back regarding a refund.