Timothy Payne Review of Monarch Investment & Managemen...
I signed the lease for an apartment on October 19t...
I signed the lease for an apartment on October 19th, 2017 and physically moved in on October 20th, 2017. Prior to signing the lease I had contacted the gas company to have the gas put in my name. The gas company informed me they could not put the gas into my name because the gas was still in the former residents name and the property had to get the gas in their name first before i could get the gas in my name. The office personnel told me that it wouldn't be a problem that i got the gas put in my name a day later than when I signed the lease. At the beginning of the month of December when I prepared to pay my rent I found that I was being charged two separate fees because the gas wasn't in my name for one day (October 19,2017). One fee was for $35 and the other (what is being called a "Vacant Gas Fee") is for an amount of $12.30. I had discussed these fees with the office and the office informed me they couldn't do anything as these fees are applied by the Corporate Office. Later in December the $35 fee had been waived and removed from my account. The $12.30 charge remains. Since I have moved into the apartment I have averaged on a daily usage only $2.13 of charges by the gas company. This renders the $12.30 charge for a single days worth of gas usage, when the apartment was still empty, grossly unfair. Especially since I could not get the gas in my name due to the negligence of the office personnel at the property in which I now reside. The office personnel should have done their due diligence to ensure the utilities were in the properties name prior to renting the apartment to the next leasee. To charge someone fees for something that was completely out of their control is bad business. The refusal to rectify these undue charges is even worse business. At this time I can not recommend that anyone rent an apartment that is being managed by this company. If you do rent from this company then do not sign the lease until you are certain you can get the utilities in your name so as you can help minimize unfair and undue charges and fees.
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