IM inSunnyCal

Review of Dr. Paul's Immediate Care

I was at Dr Paul's earlier today. It's their two y...

I was at Dr Paul's earlier today. It's their two year anniversary, BTW. I went in for a pulled muscle in my back. The waiting room is clean and modern, the staff is courteous and very helpful. I walked in and was greeted right away, told where to signin, and given paperwork to fill out. I turned that in, and was asked to sign some forms. There were 4 people ahead of me, but I was seen within 20 minutes from the time I walked in. I was taken to a very clean and aesthetically pleasing examining room where a very sweet nurse asked me questions about my back, and took my vitals and tried to make me as physically comfortable as possible. The attending doctor came in and talked to me, asked me questions, answered my questions, told me what I would need, and did it all quickly. She was very professional, courteous and efficient. I arrived there around 8:40 AM and left around 9:50. It was quicker than any other urgent care I've been to in the South Bay. I had a very good experience here. Much better than I've had at other urgent cares in the Beach Cities area when I've had to take my kids. This is the first time I've needed to go to one for myself. Side note: We were asked if we wanted celebratory donuts for their two year anniversary, and I asked for coffee. A very nice and lovely lady said she would go to Starbucks for me since I was in so much pain, and I couldn't imagine myself walking over there. How nice is that, right? That's what customer/patient service is all about. Keep up the amazing work. Thank you.