scherryd

Review of Chapman Auto Plex Scottsdale

Have been waiting for Ram to develop parts for 2 r...

Have been waiting for Ram to develop parts for 2 recalls since Nov. 2019. As soon as I received notice that parts were available, I called Chapman Dodge Chrysler Jeep Ram Scottsdale. They ordered the parts which arrived in a timely manner, we scheduled an appointment and they were installed. I received no pressure to fix other unknown "problems" and I walked out with no charges since it was a recall fix. The employees were professional, polite, and my service advisor Ruth Frisch kept me updated on the time-frame of the repairs. All employees all wore masks! I will return to this dealership for future repairs, in spite of being a 4-hr round-trip drive!