Darlene Royce

Review of Vale Health Care

My dad was quickly discharged from the hospital 2 ...

My dad was quickly discharged from the hospital 2 months ago and Vale Healthcare was one of the places that had a bed for him. After reading the reviews I was very uneasy about him staying here. I will say his first week was rough as his roommate was very loud and difficult. Staff did the best they could to manage the difficult patient but it was not getting any better. My sister and I worked closely with the staff, management and admissions on getting him into a room that would help him recover. They assured me we would come to a resolution. Even giving me personal cell phone numbers if I needed anything. After a few days they were able to find an opening and he was placed in a different room with a compatible roommate. Since my dad has been placed at Vale this is has been the best I have seen him all year! He is thriving and improving daily. The entire staff here have been helpful, caring, pleasant and very attentive. The building could use some TLC and updating. But I could not ask for better people to be helping my dad regain strength and improve daily. I know the staff does the best they can do with what they have. I visit often and I handle my dads laundry. I also bring him lunch or dinner from time to time. The food here is not his favorite. I will say so far so good these past couple of months. All of my dads requests or questions have been handled or answered right away. No place is perfect but the staff here is pretty great! I appreciate all the help they have provided so far.