The suite was booked on Thursday 15 February 2018 ...

The suite was booked on Thursday 15 February 2018 by telephone at 5:30 pm and arrived at 12:30 am.
I did not find the suite prepared as requested.
I could not find the extra bed.
I did not find any soap or shampoo in the bathroom.
The smell of towels was very bad.
The level of eating is acceptable.
I left the hotel the morning of Saturday, February 17th, 2018.