We booked a load with this company and we verified...

We booked a load with this company and we verified pick up time as the shipper would not answer the phone. They assured that we could pick up and the shipper was aware. Our driver arrived and he was denied. We told them there would be a fee for the truck not being used and they refused to approve it, they want to give $50 for load they did not communicate with the actual shipper. Our driver lost out on a load and had to drive 69 miles to be able to eat anything or use the restroom as the shipper was in the middle of no where on a mountain.