We had contacted before our arrival asking if we c...

We had contacted before our arrival asking if we could check in earlier and they had said if the room was ready they would have no issues. That s exactly what happened and we were appreciative of it.

Upon check in we were given complimentary water bottles one for all our party even though they have mentioned two on the paper outlining all that resort fee entails. We had a polite/interesting conversation while we were being checked with front desk. We played a game of guessing of where we were from. They offered beach towels that you to sign out for and we did use them on one of the days so that was nice given we had no beach towels of our own.

Valet business wasn t the best but i guess thats part and parcel of visiting major cities. The room is a bit tight in terms of space if you are going to be 4 people at full capacity like us its not the best living situation with suitcases an all.The room otherwise was great in terms of the bedding and how modern it looked.

The room safe was broken the front desk made a note of it when we notified them and that was it nothing was done about it while we stayed at the property which was an inconvenience for us given we had to travel with our passport and valuables at all times. I did not press onto the issue more during our stay cus we were there for a limited time and had a booked schedule so taking this up would have taken up from our activity time. I did follow up after i had returned over email and was pleased to know that the property managers are open to feedback and are willing to facilitate customers. The resort fee for both days was refunded on the account that in safe room is one of the amenities that is listed which comes under the resort fee and because it failed us during our stay.

Wifi is another thing that could be improved, the internet would not connect and would take forever. So if you have to work etc you are out of luck we were told that too many people are trying to connect but given its a hotel and you would think its always occupied that explanation did not make sense and frankly not a good look for any property.

During our stay renovations were happening the space in the lobby is tight so it almost seemed like a health and safety issue while guests were coming in and out while work was being done.

Would definitely commend them on how they handled the issue in terms of our feedback after we had left the property.