Zach Allen

Review of JERRY SEINER CHEVROLET

The lack of communication at this dealership was b...

The lack of communication at this dealership was beyond horrible. I attempted to buy a used Tundra from them. I first called and they told me they just got the car on their lot and said I could come take a look so I drove 45 minutes to see the car and upon arrival they told me that I could not test drive it because it hadn't been inspected yet. I was a little frustrated that they didn't tell me this prior to me driving, but I understood and said that's fine give me a call when I can come back and drive the car. They later called me and I drove 45 minutes back out to their dealership to test drive the car. They had told me that the cracked windshield would be fixed and that the car had been cleaned. Upon arrival the cracked windshield was not fixed and the car was full of animal hair on all of the seats and carpets and the floor mats were missing. I asked them if it had been cleaned and they told me their cleaning people hadn't gotten to it yet and the windshield guys were out a couple more days. I said that's fine when will you have the windshield done and the car cleaned so I can come back and buy the car. They told me that the windshield would be fixed by the next day and that they'd have it detailed for me. I drove another 45 minutes one way the next day and the car was still full of animal hair and the windshield was still cracked. At this point I had taken off from work early 3 times I had driven over 4 hours round trip and the car was still not in the condition that they told me it would be in. I told them I was leaving and to give me a call back when the car was actually ready. I later contacted the sales manager there to express my frustrations and to try and ask him if he would personally let me know when the car was ready. Instead what I got was an extremely defensive and rude manager on the phone. He kept telling me that it was a used car and that I can't expect perfection (which is not what you want to hear from someone selling you a car) and explaining to me why this whole thing is my fault. The conversation ended with him telling me that he wouldn't have sold me the car anyway because I sounded too upset and then hung up on me.

This was the worst experience I have ever had buying a car from anyone and I would never recommend these people to my worst of enemies. I dealt with Leo, Tristan, and I believe the manager's name was Lance, but I was too busy getting told that I'm not worthy of their vehicles to hear his name clearly.