My husband & I have stayed here multiple times. Wh...

My husband & I have stayed here multiple times. While we love the elegance of the Hotel & the Amazing Sunday Brunch, we have not been impressed the last 2 visits by the beds! The king beds, while heavenly at first, sunk & bowed to the middle. This last stay, I felt like Tom Hanks in The Money Pit! In addition, our room had a broken thermostat which made for a very stuffy night. Worst of all were the trains & being right next to the elevator! Maybe if the bed wasn t so uncomfortable & I was able to get comfortable to sleep, those noises wouldn t have been so obvious. Doubtful.

Upon checking out, while voicing the pros & cons of our stay to a young man named Ethan at Concierge, he was less than helpful or considerate. While we did not expect any discount or compensation for our unpleasant stay, this young man didn t even apologize or offer any advice for quieter rooms for our next stay. My husband finally asked him if there were specific rooms or areas of the Hotel to request that would be away from the train tracks. He provided us a rather confusing answer that I cannot recall all details other than, the deluxe rooms face the tracks.

We will return for the brunch but will consider overnights at a neighboring location.