Slow service. Took about 5 hours to replace an air...

Slow service. Took about 5 hours to replace an air bag that I had an appointment for. Said I could use a rental car almost free only $2.00. They forgot to mention that it was another $18 for insurance. Your personal insurance covers any accident for repairs minus your deductible, but not the devaluation of the rental car that has been in an accident. They don't wash or vacuum your car. They give you a voucher for a car wash that is closed. All of these services are done by my home town Chrysler dealer. I got a car quote on our car 3 months earlier. They were about 4 grand less than the competition. At least the guy who I dropped it off to was friendly and the weather was good.