To start off this whole horrible experience, I onl...

To start off this whole horrible experience, I only went with Traders because the quote that I got was less than others. (Around $500, which is ridiculous as it is, right?) Little did I know, the policy was also written with a homeowners discount and I am not in fact a homeowner.
Well, Monday the 24th I open my banking app and find that Traders had withdrew $775- almost $300 more than I expected and overdrew my bank account. Nope, I guess I don't have my stuff together enough to be bathing in my money but I had enough in there to pay the original ridiculous premium and still survive for the week.
I reached out to another insurance company, got something else arranged, and called Traders to cancel. Keep in mind that any person that I have spoken to regarding this has been far from helpful. At no point has anyone said that they are sorry or put themselves in my shoes and thought to themselves "Well I wouldn't want to pay $800 monthly for my insurance either." I was told that I needed to send a signature with my policy number and request to cancel via e-mail or fax- which I did. I sent my name, policy number and request to cancel in the body of the e-mail and attached a photo of my signature. I called back a few hours later (still Monday) just to make sure that they had everything they needed on their end to get the ball rolling and find out about how long it would take to be reimbursed. I was told it would take 24-48 hours. At no point did she tell me that she didn't have the documentation that she needed.
Well, that's a long time to go when your bank account is overdrawn and you need to get back and forth to work, but whatever. The staff here doesn't care about things like that. Instead you're treated like a POS. I just overdrew my account some more and payed my credit card to have money to get by then left you all alone until today so that I'm not inconveniencing you anymore than I already have.
Today I called to follow up again. I was rudely informed that "I only sent my signature" and that she could make a note that my request to cancel was as of the 24th. I asked to speak to a supervisor, got a voicemail, left a voicemail and have not received a call back yet. I am now at work so even if someone does decide to call me back and get this properly resolved, we will be playing phone tag, just FYI.
The fact that I was charged more than expected is one thing- simple mistake, whatever. People make mistakes, but it's how you choose to handle said mistakes that makes the difference. I have spoken to multiple people here and I feel like absolutely no one has even tried to fix this. Now 4+ days later, I'm still out $800 and apparently that's my fault according to the way your staff handles problems.
I am very upset & need to get this resolved.