Terrible service and underhanded dealings. We rece...

Terrible service and underhanded dealings. We received word after closing on our home that our policy would be canceled in two weeks unless the entire roof was replaced. We spoke with customer service who suggested we write an e-mail asking for an extension with signed contracts for the work and we would hear back in 24 hours. A week later I'm told that they're system doesn't even upload e-mails for 24 hours which still doesn't explain why it wasn't unloaded 3 days after we sent it and still have no response. This is a terrible and untruthful company.