Mr Heads Up

Review of Atlantis the palm Jumeirah

After visiting Atlantis in the Bahamas, many years...

After visiting Atlantis in the Bahamas, many years later I have visited Atlantis in Dubai, expecting the same level of service. I was entirely disappointed with the lack of willingness to help, even after mentioning to the help desk that we will leave a review about the poor service, they encouraged us to do so, maybe perhaps this will be a speck on the thousands of reviews. Nevertheless I feel as though a review is still necessary. So what are my concerns. First of all the rooms smell musty (we booked two king size rooms), the musty smell is due to the carpets! When calling to reserve a table, we were very limited to options of restaurant as they were either closed or only open on the weekend, limiting our choices. When at the restaurant we are told that drinks (soft drinks) are not included, though on the time of booking we were told differently, I guess after parting with 200usd per night per room it s fine not to worry then.

Don t get me wrong, the venue is excellent, but for Dubai standards the level of service is sub par to other places we have visited such as Zabeel Saray or the Address to name a few. They would go above and beyond to help the guests. Here that is not the case, I guess it does not need to be with a high footfall due to the waterpark and aquarium. I wish them well but will not recommend this venue to friends.