Astrid DoyelReview ofGreat Wolf Lodge
We should've stuck with Kalahari. First hour we sh...
We should've stuck with Kalahari. First hour we showed up, my mom walks into something sticking out from where the bed skirt is - come to find out, it was a metal rod. Not just one, but three metal rods. Her ankle swelled up but I guess you could say at least it wasn't fully exposed or else a cut would've definitely occurred. I was shocked and...frankly, I still am. The female supervisor showed up, shifted the bed frame with a maintenance guy, blamed it on housekeeping, apologized and basically put it on us to come up with what we want for reciprocation, otherwise she offered 25% off one night out of three. None of it felt okay and her nonchalant and unsurprised attitude was all the more unsettling. I can't even imagine the kind of injury a child could've gotten from that if they fell on any of those. My biggest other issue is after being at the pool from 1 to 6 pm, my two kids are coughing like crazy. The youngest has been on and off crying about her legs hurting and after putting lotion thinking it'd help, she's now REALLY crying. I find it very odd....and reading through other reviews about the intense chlorine, I can already put two and two together here. My husband says his skin is still burning and I'm honestly surprised my skin is itching like it is. We were planning to utilize the pool after checkout tomorrow but that's definitely not happening - I'm honestly most worried about the constant coughing from the kids. We've stayed at Kalahari most over the last five years and once at the wilderness on the lake. I would never have my family here again - between housekeeping apparently leaving metal rods sticking out from the bed and my kids now coughing like this, something is not right here. Other minor irritants that make you wonder: no directory in room, no trash can in each room for a two bedroom suite, crumbs on foldout couch with strand of hair, coffee unreplaced after housekeeping came that day, no exit map on inner room door (is this even legal to not have posted in room?), no room service aside from GWL pizza place, no map of indoor waterpark area and lastly, $161 for a cabana - only #6 left - no thank you.

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