rebecca gurba

Review of BMW of Sterling

I recently purchased an X3 M40i from Mac Safi and ...

I recently purchased an X3 M40i from Mac Safi and cannot say enough good things about my experience. I initially looked at X3s at a different BMW dealership, but was disappointed at the selection. They weren't interested in finding me a match so I reached out to Sterling. I immediately heard back from Mac who asked me to describe exactly what I wanted in the car. He searched for several hours but was unable to find an exact match. Instead of trying to push me to "settle" for a car like the last BMW dealership, he suggested I place an order. He answered all my questions about options and was quick to send me details on the loan. Even after I ordered the car I would email him questions about the delivery details, financials, and even about protective coatings, and he would always answer my questions within a few hours of asking. When it was time to pick up the car, he took the time to discuss the technology in the car, and showed both myself and my husband how to program our individual settings. Two weeks later I LOVE LOVE the car, and am still impressed with Sterling and the incredible customer service I received from Mac-- keep it up!