I am absolutely beyond dissatisfied with the clean...

I am absolutely beyond dissatisfied with the cleanliness of the hotel room and hotel in general. The customer service wasn t adequate.

The first impression beyond lobby was the elevators smelled bad and were grungy no One was wiping down the elevators. I get off on my floor head to 2215 and at 5:30pm there are 3 garbage bags of trash and a bag of soiled towels these weren t removed until 11:45pm.
We go out to dinner come back I use the bathroom realize there is a towel hanging on back of door and it is damp as husband did he use a towel nope I am disgusted about the cleanliness of this hotel especially in Covid 19 times
Later on I notice are almost done roll of toilet paper is our ONLY roll of toilet flush the toilette and it backs up this is 10:30pm August 15 2020 call desk ask for maintenance and then they transfer me to house keeping to request toilet paper

11:30 house keeping comes and brings toilet paper an hour later at almost midnight BUT what is even worse those trash bags and dirty towels still there and she leaves them there WTH or and it is 12:30 2 hours later 4 phone calls to the desk and maintenance finally comes to fix toilet

So yeah don t recommend this hotel at all, oh and we were to be in a room with whirlpool and our room definitely only has a shower we checked all drawers and the closet no whirlpool ( clearly I am being sarcastic) this was after manager insisted it was a room with a whirlpool.

I gave stayed in many Hilton hotels and never once had an issue I assure you I won t be coming back to this hotel. The room cleanliness and customer service was deplorable