Really dissatisfied with their customer service. W...

Really dissatisfied with their customer service. Went in to purchase a car after totaling my old one. Put in a loan application and then never heard back. The dealer literally never called. I called and called, finally was told I was denied. How?! They didn't put in the correct paperwork to show my car was totaled and was paid off from insurance company. They also never asked if I wanted to change anything about my loan like putting cash down. Their loss! I was immediately approved and purchased a mazda elsewhere. I'm just really amazed at their customer service- or lack there of.