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My main motivation for booking this hotel was to s...

My main motivation for booking this hotel was to swim in a heated pool. So I called 3 days ahead of my intended stay and asked about the pool hours and whether it was heated or not. I was told that is was heated and that it was open until 10pm. I booked and we arrived, checked in, and realxed until pool time. We were told by staff that the pool was under renovation and that I could travel to another hotel if I would like to use a pool. Obviously renovation is a positive thing but staff being unaware of the status of significant perks is unacceptable for such a nice hotel. "The room was nice, gym was great, but I came so my toddler and pregnant wife could relax and swim in what they said was offered and I could have easily chosen a different hotel or stayed another night with my cousin.

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