Plusnet down again. Plusnet technical support advi...

Plusnet down again. Plusnet technical support advised the Faults Team have all walked off the job. They only show up for work Mon-Fri, so any fault from Sat or Sunday cannot be reported or chased with BT Openreach until Monday morning via an "e-chat" what a waste of our weekend. Why do plusnet let their vital team walk off the job for two days a week? What's the point in a technical support team being there if the faults team keep walking off the job?