My wife was contacted by this company (or her brok...

My wife was contacted by this company (or her broker ACTUDATA, but it's the same) by passing off social security and asking her for all the information to take out a contract without specifying it.
Of course, we receive the mail 1 month later, so impossible to know the address to cancel and withdrawal period exceeded despite the registered letter sent by the online service of the post during the COVID ....
And when we contact reclamation @ spvie, we are sent back to the broker to tell us that it is his fault and that we must pay. I had no feedback from the broker despite the recommended which was only withdrawn in July by this said broker.

So: abusive canvassing on the part of this company. Obviously this suits them well because it allows them to make numbers and to get rid of these honesty problems on the partners. But obviously no cleaning is done at this level.

I guess the conversations are recorded, but again it is not possible to have the recording?

[EDIT 09/12/2020]: Following the response to my comment and not having a facebook account, I sent an email to reclamation@spvie.com on 08/30/2020. This went unanswered. How do we ensure that our requests are taken into account given that even the LRAR are not returned? So it is impossible to cancel this type of insurance?