Steven Renzullo Review of Hoffman Audi
Kudos to Alfonso and Pete Helou
Kudos to Alfonso and Pete Helou
* Disclaimer - I don't typically write reviews of this length - this one feels like it's deserved *
Few words and phrases that best describe our experience - transparency, accommodating, exceeded expectations.
From the beginning. Found Q7 online. Met my wife's "fussy" criteria. She has very specific wants/needs in vehicle preference - which I suppose is understandable when making an investment used primarily to transport and cater to our three children.
Had no previous relations w dealership prior to this engagement.
After calling to confirm car availability we were told to connect w Alfonso once we arrived at dealership. Off the bat Alfonso seemed like good guy. Professional yet personable. A few of our questions weren't easy and he took his time to answer and articulate and found resources for clarity when needed. This is what most of us would hope for when working any type of business transaction
During the first visit a sales manager, Pete, also swooped in a time or two when needed. At this point it was prior to negotiations so I basically viewed this as him making himself available and to support Alfonso on an item or two but certainly not overbearing
Off to a good start
As we progressed and went into negotiations Pete and Alfonso seemed transparent. I'm a simple human. I don't like ambiguity - there didn't seem to be any. Straight forward, effective, prompt. We landed on a deal that was appropriate for all parties.
Where the ball was really hit out of the park was after all the agreements were made and paperwork was to be signed. My wife, the three kids and I all came to the dealership on a Saturday morning. Our kids are 4, 2 and 5 weeks.... As one would expect signing paperwork and asking last minutes questions while entertaining the kids was slightly "challenging" ... or it should have been anyways. This is where Pete and Alfonso really went above and beyond. They were both amazing. There were times where Pete was in showroom cars w the 2 and 4 yr while my wife and I were doing paperwork. There were times when Alfonso was pushing our stroller around the showroom w the 5 WK old and the 2 yr old while my wife and I were tied up. Alfanso also watched the 2 yr old for a while as we were flipping car seats from one car to the other.
Many other people on staff helped w the kids as well - not all the credit goes to Pete and Alfonso but they both stood out miles beyond what we could have ever asked for. While it's easy to say the sale had already been finalized (hand shake anyways) and this should be expected, trust me, they were incredible.
They aren't just good salesmen. They are good people
In all - there's plenty more to the overall dealer relationship that will have to be reviewed at a later time but we're certainly off to a good start
Thank you guys. You certainly got a thumbs up from our family
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