The worst customer service ever. I opened a servic...

The worst customer service ever. I opened a service ticket due to pi ture quality on a smart television that was pirchases one year ago. The ticket qas opened on Friday late afternoon. They asked for a copy of yhe receipt and a picture of the issue. Saturday morning, i received an smail that ths ticket was solved. I called customer service and expressed my concern. I was told that after speaking with the tech working on the ticket, they are sending a replacement. Monday morning, I receive an email asking for a copy if the receipt again, the date is missing. I call again and get the run around about what's going on. I was told you might be outside of your warranty but you won't ever be outside of your warranty. I ask for a supervisor because I wasnt getting a straight answer. I am then told that I was given the wrong info before, but they will see what can be done. Now I am asked to wait AT LEAST 48 hours to see what can be done. This is very frustrating!!! This was a brand new television, not refurbished. It was purchased online and had to be delivered. They do not want to honor the date the television was connected because that puts me within the warranty. I will be filling a BBB claim