K

The hotel was beautiful. However, I had issue afte...

The hotel was beautiful. However, I had issue after issue and the front desk didn't address my concerns.

I stayed for a week.
Monday: Ordered room service - was told 35 mins and it took an hour and 15 mins.

Tuesday: There was pizza sauce on my sheets and I did NOT eat pizza. The housekeeping staff was yelling in the hallway "Not my president" - not really appropriate in any work environment.

Wednesday: Missing and charged for one item in my mini fridge.

Thursday: Missing and charged for three items in my mini fridge.
(the mini bar charges were removed, but they insisted that no one took items when they were clearly missing - I was then concerned for my personal belongings).

Throughout the week my bathroom products were not being restocked I had to call two separate times for shampoo and conditioner.

It was just frustrating when you expect a luxury stay.

The wait staff and valet staff were very friendly and the hotel was absolutely beautiful. It's a shame because I would love to go back with my family, but not with all the issues I had.

Comments:

No comments