Kelsey Jensen Review of Hotel duPont
The hotel was beautiful. However, I had issue afte...
The hotel was beautiful. However, I had issue after issue and the front desk didn't address my concerns.
I stayed for a week.
Monday: Ordered room service - was told 35 mins and it took an hour and 15 mins.
Tuesday: There was pizza sauce on my sheets and I did NOT eat pizza. The housekeeping staff was yelling in the hallway "Not my president" - not really appropriate in any work environment.
Wednesday: Missing and charged for one item in my mini fridge.
Thursday: Missing and charged for three items in my mini fridge.
(the mini bar charges were removed, but they insisted that no one took items when they were clearly missing - I was then concerned for my personal belongings).
Throughout the week my bathroom products were not being restocked I had to call two separate times for shampoo and conditioner.
It was just frustrating when you expect a luxury stay.
The wait staff and valet staff were very friendly and the hotel was absolutely beautiful. It's a shame because I would love to go back with my family, but not with all the issues I had.
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