Students beware! We received a notice from FAMS, a...

Students beware! We received a notice from FAMS, a collection agency, about a student loan we did not recognize, which was in default. After several email communications and a copy of the original loan documents, we discovered that this was not our loan but a loan taken out by someone with the same name. FAMS made no effort to verify the correct borrower and now we have a copy of this other person's complete date of birth, SS# and signature!! Identity theft waiting to happen! All we received was an apology from the collection agency, thus my complaint to this BBB. They decided to accept FAMS resolution to this issue which amounted to an email apology, and had no response to the fact that someone could pay off a random loan for someone else. Then just try to get your money back!