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Serina Hwang

3 years ago

The hotel is very run down. The room, the pool are...

The hotel is very run down. The room, the pool are very outdated and they clearly have not spent the money to upgrade facilities at all. The carpet in our room was so dirty that both my kids feet were filthy and I had to wash their feet before getting into bed. The person at the front offered us a kitchenette for $35 more. But staying here for two nights is costing me $800 and I m regretting the option for the upgraded room. Definitely not a four star hotel. It s comparable to a motel if anything. The bathroom is so old and rusty. The only good things about the Chelsea are the central location and the robot at the lobby named CT. Will not be returning again.

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