Hotel was beautifully renovated. We were at 7th f...

Hotel was beautifully renovated. We were at 7th floor facing the tram line/King Street. We could hear distant train noise at night. I was using ear plug to sleep as I am a light sleeper. But my partner was able to sleep. Room to room sound insulation was very good. Large space with two queen size beds. Stayed for 3 nights.

Parts of the room and bathroom were dusty: TV area, blow dryer, clothes hangers/ towel rack, and tissue tin box area. I am generally sensitive with cleanliness and dust as I was with my little one. Otherwise the room was clean and comfortable. The cleaning ladies were very good. We had daily room service. They were polite and acknowledged us at the hallway. One of them even wished us a pleasant holiday. Supervisor was polite and came to ask if they can clean at our convenient time.

Safe deposit box didn t work but this was addressed fast and efficient by the hotel staff. Check in and Check out staff were pleasant to deal with. During check out and afterwards they also apologized for the safe deposit not working.

We have Gold status and they didn t acknowledged with the complimentary drinks voucher which we later found out on our last day. And we had to ask for them. Didn t really matter for me. But it helped to have milk for breakfast for my little one. The drinks were delivered on time and lovely to enjoy during our last stay.

So overall I feel it is a 4/5 given very attentive staff. The hotel has minor things to improve but overall a pleasant experience with staff. Sleep could be better but nothing they can do to the noise at the street.