At&t Ryan is just an all around awesome person. Su...

At&t Ryan is just an all around awesome person. Super knowledgeable, professional, and not weird at all! As far as strange men showing up at your house out of the blue I'd give our interaction a 10 out of 10!

So my husband and I have been loyal Xfinity customers for over a year, but it's been a hard road, fraught with the many tears of my offspring. We knew our internet was slow, but they told us we had the fastest available and so we grew accustomed to "the wait".. We weren't excited about it, but we put up with it. My poor 10 year old son (an avid gamer) was the only one with a clue that something was still very wrong with our current internet speed. He would complain w/actual tears that our slow internet killed his Roblox character. . . so ofcourse being the mom that I am, probably traumatized him further telling him that he'll get better with practice and that the internet never killed anybody. :/
Unbeknownst to me, I was wrong.lol

So thank goodness when Ryan showed up at our house! Naturally I, at first, approached the door with caution as most homeowners do when strangers are at their door.. He was extremely polite, and adorned fully in nearly mascot level At&t regalia. But it was through the shared shock and apall, after he encouraged me to run an internet speed test via google, that really brought us together. Apparently, our numbers were record-shatteringly, jaw drppingly low. Worse than I'd ever imagined and Ryan, courteously admitted, he had ever seen. Thankfully, Ryan got to work right away, righting our comcastic wrongs. I must say there are some new features At&t offers that I'm super excited abou! At&t Smart Home being one in particular. With 3 school age children, our interwebs portal is a revolving door. Having a tool that controls Wifi access is exactly what this mama needs in her life!

Ryan explained everything without being weird , pushy, impatient or uncomfortable. Just good vibes overall, which goes a long way with me. Thank you so much Ryan! I sincerely appreciate your help!