It was rather the most disappointing experience fo...

It was rather the most disappointing experience for a hospital with an alleged very high rating .The manner in which the information relayed 4 hrs before the scheduled appointment was very encouraging . Following the defined timelines I showed up at the admissions 10 mins before admission closing time . Everyone had gone home ! . I followed the next set of instruction on if I decided to go directly to emergency instead . I reached there and guess what ...please take a seat as the files from the reception area should arrive in 5mins .....20mins later they showed up and i was called . Well did my bit in a flash on the forms and then the one attending was frenetically calling some one without success . Then one more desperation attempt was made and somebody answered . With that the person once again suggest I sit for five mins . Well twenty mins later I went over and said it has been an hour since I arrive and nothing has moved . Coincidentally the person who was meant to guide me to the test center arrived . I followed and was take to the place where I was supposed to be attended to for the reason I was there . The nurses were amazed to see me there and after I mentioned the reason for being there they guided me to a room and said that at 10 the personnel undertaking the procedure would be there i.e. in a few mins . Well after 25mins I went out of the room and asked the nurses for a reason for the delay . Allegedly they left as they did not recieve my call back ...I showed them the phone logs confirming I had responded ..Again they were on the way and on prompting they were coming from outside . The reason was that they had left for the day because I did not answer their call . I pulled out my phone and showed them that I did missed the calls but within a few mins had called back . Oh ! were the words . Okay okay coming soon . How soon ..soon ... so I said I will wait for a few mins and then it might be better for me to go back . Few mins few mins . Well I waited and then after a while went out and mentioned to the nurses that no body had shown up ..after I said I am leaving and will go to GH to get better attention .the nurse said they were in the building ....she called and after a few rings the other side answered .. the person was at the other entrance . Ok we went in and yes the person had arrived. The person then recognizing the situation tried explaining ...I showed her the phone logs to ensure that I had responded and it was an internal prince court matter . Then came the issue of the procedure the person assumed I knew it all and asked if i had been given the pamphlet for the prep and insight . I said no and the person acknowledged that they would go back and question on the matter . Well then it was time to lie on the bed ....I asked if I had to change ...no was the answer ...I said I was not about to sleep in my work clothes ....and asked if there were hospital gowns I could slip into. There were none . The person went out and after about seven mins came with the gown and said the nurse was looking for the pajamas and they would be different as there was not set available !! However in a few seconds there after the nurse arrived with a new set and another with a refresher kit . I changed and proceeded to undertake the procedure . The procedure finished in the morning and I left the hospital in desperation to get a meal as otherwise I would have to wait for another 1.5 hrs . As i exited there was a surprise look on the nurses at the floor reception ..I wished them well for the day and moved on after them confirming I had nothing else to pay / sign etc. SOUNDS LIKE A FAIRY TAIL BUT A REAL ONE WITH A BAD TASTE ......IN A NUTSHELL ...MY ROUTINE ATTENDANCE HAD BEEN PLEASANT BUT THIS ONE BLOWS EVERYTHING OUT OF THE WATER . TWO HOURS AND TWENTY MINS LATER IS WHAT IT TOOK TO COMMENCE THE PRE BOOKED PROCEDURE THAT IS UNDERTAKEN AS A ONE OF DAILY ONLY ......BIS MALL FROM MY PERSPECTIVE FOR THE SERVICE PROVIDED ON THIS OCCASION . NOT WORTH THE DOLLARS CHARGED .