Stacy Chow

Review of Big League Movers

I moved from Memphis to Germantown, TN, about 15 m...

I moved from Memphis to Germantown, TN, about 15 miles. When I received a quote, they told me it would be about 4-5 hour move for rate of $199 per hour for 4 men to move after going through inventory items versus 3 men at $159 for 6 hours so we decided 4 men to have a shorter time frame since cost is about the same. I had trouble getting a hold of them for couple days and even left a message for after hours answering service and no one called me back. The supervisor of the move called me the day before the move to go over the inventory listing again and when I asked about how long the move would be, he assured me it would still be about 4-5 hours, closer to 5 hours.
On the day of the move, only 3 men showed up because someone didn't show up on their team. The team lead said they think it will be a 6 hour move and would reduce the rate back to $159 so they started moving. The move took over 8 hours so the quote was not accurate as it was over $300 more than the original quote. The movers at times would move one box at a time so it took a long time even though we assisted with the move by moving boxes closer to the door. It was also one of the men's first day of work. When we closed out the ticket, I voiced my concern that this cost more as they were short one person since it took them longer. They offered to give 10% off to compensate for the difference. The math still didn't work out the same but I figure since they tried to make it semi right, I accepted and moved on.
After the movers left, my husband informed me that they did not complete the move as the movers ran out of room in the truck. They left 4 TVs, a bed, 2 tables, a chair and miscellaneous household items! They also didn't communicate this to me at the end or tell the manager of the move (not one of the movers). My husband had to go back 3 different times in his truck to move the remaining items by himself! They also broke a cabinet leg and an attic stair.
I called the manager the following Monday to let him know that items weren't moved and he said he wasn't aware. He talked with the team and called back to tell me that they didn't know what they were thinking and was sorry. They didn't offer to go back to pick up the items left or refund us anything for the trouble. We hired movers so we didn't have to move and the move was not complete. While the movers were polite, I was very unhappy with how the move went and that Big League Movers didn't offer to go back to pick up the items that they left or refund us some money for our trouble.