I called this store to see if they could get any d...

I called this store to see if they could get any diet Bundaberg ginger beer because when I did an on-line search for this item this store came up as the nearest to me. ( 6.5 hours drive one-way) I have been looking for it everywhere and it doesn't ship to Canada from Australia so this looked like my best option. I was prepared to drive a long way to get it as it was for a special birthday present. I called the service desk last week and ?Brenda answered and said she would check with her supplier!! She called me back promptly within about 15 minutes to say she could order it in and I said - are you sure it is diet and is Bundaberg brand, the Australian one. She said yes and it would be there by the following Tuesday. To be sure I called the store Tuesday June 27 in the evening and the fellow said yes all 48 bottles I had ordered were there. Imagine my disappointment after traveling 6.5 hours and it was not the right brand!! To make it even worse the lady at the service desk and the ?manager - said " Sorry" and that was it!! Not even a "gee it sounds like you have traveled a long way today to have been on the road for 6.5 hours, we are very sorry, can I get you a cup of coffee or bottle of water?
Nope! Just a shoulder shrug and drop kicked out the door. Thanks guys. You need to do some work on customer service and people that can take down a request accurately. That was a long way to go for nothing!!!!