Jeff B.

Review of Suburban Imports

I purchased a used vehicle here back in March and ...

I purchased a used vehicle here back in March and had quite a few issues following delivery. When test driving, the sales person, Joe, basically answered any request I had with "sure, we can do that for you". He just said anything he needed to in order to get the sale, as it was end of the month. I worked with David to reach an agreeable number for both my trade in and the vehicle to be purchased, and he did quite a bit for me there, so I was satisfied with him in that regard. Joe told me that some damaged accessories could be replaced if I were to purchase the vehicle, so I went ahead and made the purchase.

It took almost 2 full months for me to actually get these replacement items. In that time, there were a lot of missed phone calls, lies about hold-ups in ordering, wrong parts ordered and a few other random excuses. Luckily, I had a form signed by both myself and David stating what was owed to me, so I just had to be patient.

The larger issue is that the vehicle sold to me, while having a clean CarFax, had been in an accident. I took the vehicle to a LaFontaine dealer that specialized in the make of my vehicle for a thorough checkup and after going through the vehicle, they broke the news to me about the accident. I should have known that since the vehicle wasn't being sold as CPO at the dealership across the street (a 2015 model with ~20k miles) that there was an issue somewhere. The kind folks at LaFontaine assured me that the repairs were done properly and the vehicle was safe to drive, so at least there was that.

I won't ever deal with any dealership in the Suburban family again, and have found a new family of dealerships that has gone out of their way to correct issues and uncertainty from a competing company.

If you do end up going through Suburban Imports of Troy (Nissan) for a used vehicle, be sure you get it checked out by a 3rd party mechanic, take the vehicle to another dealership for a once-over, and get absolutely everything in writing.