The two stars is strictly for the fact that it had...

The two stars is strictly for the fact that it had a bed and the location. The reason I'm not rating it higher is because the staff here is so unhelpful it was disgusting.

Do NOT park where they tell you too. It's a scam to basically get more money from tourists who don't know the city very well. After realizing parking wasn't included in the price (approximately 15 minutes) we ran back to the garage to get our car, they told us it's $17; otherwise go to the concierge and ask for a voucher. Darryl is the most awful excuse of a hotel manager. I'm going to provide you with his exact words about the issues of the parking (while holding vouchers for parking in his hand) " You can go as high as you want to, general manager, district manager, your issues still won't be solved" The parking garage claimed to not have any association with the hotel, however, upon checking out, I found out they DO have association with the hotel and only found out when I had to ask why there was an additional $30 charge to pay cash on top of the 2x$54 charge per night to take our car back. The concierge was just as puzzled with that as we were.

We were greeted by a pile of garbage in front of our room door (3 full bags at 10pm) and dirty towels and bed sheets. When we went back to the front desk to let them know, they explained that house keeping was still working...(at 10pm)...unlikely, especially the fact that there was no staff members cleaning or to be found on our floor at any time until the next day. The room had plenty of leak marks in the ceiling (both over the bed and in the washroom) and the bathtub had a soft floor with a HUGE water pocket underneath that you could feel (and hear) with every motion you made in that shower.

No respect, poor service but good location. As a first time experience in Manhattan, we won't be returning to that hotel...at least until they get new management. As a company that specializes in hospitality, this was not their focal point. I hope this review helps the next people who plan to stay with them. My advice don't waste so much money for a $800 motel style room.