Just awful! The walls in the corridors actually ha...

Just awful! The walls in the corridors actually have cracks all over- just like the bath tub. The springs in the bed were broken. When I put the privacy please sign outside my door for the day, ran into housekeeping, who actually said could you put the sign back in? I won t clean your room, just so my manager doesn t see it . So unprofessional. When I checked out and paid the resort fee, I gave them a different card to charge than the one I left on file at check in- and of course they charged the wrong card, despite clear instruction. In addition to these unacceptable things, there were also other things that would make staying at any hotel inconvenient: no outlets near the bedside tables; so if you want to charge your phone there were only two outlets far from the bed, 4 inches above the ground without anywhere to put it, you can charge your phone on the ground. Oh, and there is no fridge, so god forbid you eat out and have leftovers or just want to keep a drink cold. When I called the front desk to ask for something, instead of sending it up, they told me you can come down and get it . And the wifi ha! Every time you leave the hotel and come back you have to sign in with your room number, last name, and email, then wait about 5 minutes for it to connect before you can use the wifi again. The location is very good, but if you re looking for a comfortable experience for a trip to New York, I would really look elsewhere.