Tam-Linh LE

Review of Royal Sonesta Harbor Court

I hardly write any reviews. But I dont want others...

I hardly write any reviews. But I dont want others waste money and metal stress by having bad experience in this hotel.

Had multiple experience in 4 stars hotels in Baltimore just for different adventure and this is the worst one. Not sure how this one is rated as a AAA Four Diamond hotel based on service levels.
Small thing can make a big different:
- Doesn't meet cleaning standard: Example having hair on the toilet cover seat (the attached picture). As a 4-stars hotel. It should be spotless, especially during this pandemic.
- The assets are outdated: The toilet seat is worn out (see the picture). The carpet is buckling. The refrigerator looks like from 80th. Well I expect higher than this for the high-end hotel.
- Poor customer service: Booked for room with the Lee Street View and they gave me a Courtyard view (feel like the brick wall view as the attached picture). Well I am not trying to be difficult but the receptionist should give me a heads-up on the room availability before giving me the key. I am okay for the change, just don't give me a surprise.

Maybe I was unlucky to get this kind of room and service, not sure about others. From my perspective, I highly suggest you to go for other one, or the one next door (Hyatt). Same location but better class, service as well as room quality.