Tony Rosales

Review of Preservation Partners

UPDATE: This company claimed they sent our securit...

UPDATE: This company claimed they sent our security deposit back to us within 21 days of move-out (as is the legal requirement), but the check did not get sent to us until the 27th, and only after we called and complained. They tried to cover their mistake by sending us two checks and claiming the first one got lost in the mail, but the date stamp on the check made it obvious that it had just been sent the day before. No apology, no response to our call or email, nothing. It's really a shame that they have such poor management. (We found a new home and we're much happier!)

This review is only my personal opinion based on the experiences I have had with this company over the past 9 months. I have been a long-time resident of an apartment complex that was recently acquired by this company. The new management has been really bad since they took over, and they treat their residents so bad, from my personal experience. The property supervisor and on-site manager will literally shout at you, interrupt you, or just walk away from you while you are talking to them, as they have done to me and my spouse on several occasions. It took them two months to fix damaged appliances and reimburse us for damaged property due to their negligence. When we brought this to their attention after months of waiting, they denied that we ever reported the damages.

They are rude to us, invade our privacy, and consistently fail to acknowledge requests to have things fixed or resolved. They try adjusting the semantics of the lease when they're trying to save money by making you remove fans and coolers from your apartment (since utilities are included in rent).

They accused me of drinking alcohol on the property and served me several notices of violation for things that never happened. When we complained of these things to upper management, they simply stated that they have done nothing wrong and will continue to treat us good, just as they always have.

The management skills on the premises are just awful, from what I have personally observed. But worse than that, there is no accountability when a mistake is made and there has not been a single apology to us for all of the issues that have come up because of their bad management.

I'm sad to say that after living here for 5 years, the new management has made it very uncomfortable and we are now moving because of the way we've been treated. We pay market price for rent and they have just decided to increase our rent to "above market price", which is not reasonable when dealing with such poor landlords (and no air conditioning).

While they haven't done anything that is "illegal", they have behaved as the absolute worst managers and business owners I have ever encountered. I can't speak for Preservation Partners as a whole, or for any of their OTHER properties, but as for the management team that runs their complex in the city of Fallbrook, it needs some serious improvements and I'm looking forward to moving.