I have had motorcycles for almost 30 years, and Du...

I have had motorcycles for almost 30 years, and Ducati's for 15 (sold my last one about a year ago, looking for a new one). I consider myself a pretty reasonable person, who appreciates that things are complex and sometimes vexing. I was also part of the Ducati 2001 People ad campaign program and one of the original people who helped start up the NYC/NJ Ducati group Desmo - which has been taken to incredible levels by others who deserve a ton of credit for growing it up to what is has become.

This shop did unspeakable things to my last Ducati. I dreaded taking it in as it would come back with so many new scratches and dings. Then when my bike started to have issues I was once asked if I, and yes, I am not making this up, if I have ever ridden it outside. Yes. I was asked that.

I would bring the bike in for the same problem - it would stop running in places like the exit to the Holland Tunnel, 10th ave, NJTP, etc... over 10 times, leaving me in incredibly dangerous places. I was stuck on the road that is cut out below Jersey City as the HT leads to the Pulaski, I was struck by a car as I pushed my bike out of that mess. I once only made it 2 blocks from this shop before the bike died. Another time it died in the middle of nowhere and I had no cell reception, leading me to hitch hike and leave it. I have it all documented in a binder here at my office, each and every time and the inept attempts to fix it. After a while, the shop simply refused to work on the bike.

I eventually was able to get the bike running with the help of a shop up state and the bike ran well for a years plus before I decided to sell it for another.

It is also worth noting that Ducati USA was of no help, they seem to have no quality standards over their franchises, which is particularly depressing considering this is the main one in NYC.

I noticed in one of the previous of 3, I think, versions on this shop, went out of business for a while and I have to say I was happy the market made that happen, people who abuse customers, abuse their bikes, and generally do not stand behind their work should no be in business. This is especially true with something as critical as a motorcycle, when something goes wrong you can die.