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Review of Bell Lexus

5 stars due to the great service I have received w...

5 stars due to the great service I have received when ordering parts here in the past. Because of the great service, I made a big purchase. This is not Bell Lexus fault, but Fedex damaged my part as well as my replacement part. Bell Lexus was able to have me send back the replacement, as well as ship me out a replacement, so thank you for that. But each time I call, the parts guy (whom I will not name) has come off extremely rude. I let it go the first 2 phone calls, but the 3rd phone call, I let him have it. I can't even get a question in during the last phone call. The other times I call to ask questions, the level of disrespect I receive from the same guy is uncalled for. If you were hesitant to ship large heavy items, then take it off of your website, or ship freight and charge accordingly on your website. If you called to notify me after my purchase, I would have been glad to cancel it as well. This review is not because of Fedex damaging my parts, but because of the attitude of the parts guy. I expect more professionalism from a Lexus dealership.