HD Pasadena

Review of Glendale Dodge Chrysler Jeep

Toward the end of the year, my business needed to ...

Toward the end of the year, my business needed to buy a Dodge ProMaster Van commercial series. We came here because it was geographically close by and their inventory said they had one or more online. Mario was our salesman. Affable guy with a no-pressure attitude. Good sense of humor. He had to drive us over to another lot to check out the vehicle. He gave the impression that it was no trouble at all and did not rush us. He explained the advantages of this vehicle over the competing brands. Everything he told us was factual (we know because we'd already done the research,) no up-selling nonsense. When it comes down to negotiating price, we always do the research and drive a pretty hard bargain. As always we had to go through two rounds of the old "I have to take to my manager." But I don't fault Mario for this, the sales guy only has so much say. But he obviously communicated our sincerity to the sales manager, because he came back right on the money. Meanwhile, last year we bought a car through the Costco Auto program and had a great result, so we also wanted to do our due diligence and try it out. Costco uses dedicated vendors so we were directed to another dealership. It was everything I can't stand about buying a car. They revealed the Costco price, then said that we would be eligible for other dealership incentives. We said, "Great, what are they? What's the actual price you'll sell us this car for?" They guy says, "Well, if I tell you, you'll just take my price to another dealership and they'll beat it buy $50." To which we said, "So, we are supposed to commit to buying a car from you and then you'll tell us how much it cost?" Huh? Anyway, sorry for the long winded nature of this review, but we went back to Mario and he was very good about working with my schedule to make the rest of the transaction go smoothly. This is a straightforward place and Mario's a pleasant, polite guy that won't drive you nuts. Good luck!