Kylie Ellwood

Review of Zupps Aspley Suzuki

We purchased a subaru tribeca from the used car ar...

We purchased a subaru tribeca from the used car area of zupps holden. Since then I have had the required services for warranty. I mentioned on the service in April that there was a strange knocking noise. I was told that there were a few bolts loose and that everything is good. It didn't fix this. So I came back in August and they said it was control arm bushes. Need complete new control arms. Warranty covered 1000 but we had to pay the extra 700. Didnt fix it. Plus I had a service which lists all of the things checked. Replaced front sway bar bushes. Didnt fix it. Brought it back in october and they said the wheel bearings. Fortunately that was covered under warranty. Still didn't fix it. Then they said the sway bar bushes maybe causing the noise. That its standard wear and tear. Just replaced the bushes. So my husband and I did some investigating and found the noise coming from the lhs strut. So I went back and asked them to look at it again. I took it in this morning to be told it will cost me 185.00 to diagnose. I have brought this car in many times to get a diagnosis and it has been wrong. So I went to pick it up this afternoon and was told yes the lhs strut is making noise and needs to be replaced. My husband and I had already worked that one out and I was charged 185.00 for that piece of information. The service guy said that I will get that taken off the repair of I go ahead. Wont be going ahead as I now understand that I will be charged 185.00 until they get the right thing fixed.