The staff are very unfriendly, makes it feels like...

The staff are very unfriendly, makes it feels like you have to beg them to introduce the dogs to you and for advices in general.

You have to make an appointment to see the dogs available for adoption, but once you get there, the staff just lets you walk around to see the dogs and they are not too willing to help you out or answer your questions. I totally don't understand the point of making an appointment.

my visit was a waste of my time.