Thomas Clark

Review of Hendrick Honda Charlotte

It was a very nice car buying experience. My sale...

It was a very nice car buying experience. My salesman, Steven Carlton, did an excellent job of allowing me to buy the vehicle, and not selling it to me. I pulled in on a Saturday afternoon, and Steven was standing out front. He didn't jump out at me as I stepped out of my vehicle, he just greeted me with a "hello" and a smile. I asked him if he could point me to the Honda Pilots, and he gladly pointed out where they were located on the lot. He didn't follow me, he didn't pressure me, he just kept watch to make sure I was headed in the right direction. He let me take my time just looking around. It was hot outside, and he could have easily just walked back in, but he calmly waited out front while I walked. On the way back to where he was located, I spotted one that wasn't with the rest, so I came back to Steven to ask him about that particular vehicle. He nicely walked me over to the Pilot, talked to me about it, and then began to ask me what I was looking for in a vehicle. He politely pre-qualified me by asking non-intrusive questions, and was very laid back about the whole car buying experience. He gave me his card, and I was on my way. I came back the next Monday morning, and brought my kids with me. We looked at the vehicle again, and this time got to drive it. The thing that was very impressive as well is when I called Steven to let him know I was on my way, he had pulled the Pilot from the row, backed it into a space, and lowered the windows to cool it off. Before the test drive, we had to move all the kids seats (3) to the vehicle, and Steven was very patient as we made that move. During the test drive, Steven even included my kids in the buying process. He asked them questions, kept them entertained, and allowed me to drive the vehicle without any "selling". He let the vehicle sell itself. Once we got back to the dealership, it was time to talk. We walked in, and Steven made sure we had the right amount of chairs for the kids to sit and made sure they were comfortable before we talked about the vehicle. Even offered water or anything that the kids needed before we began. Long story short, we have a new-to-us gorgeous 2015 Pilot that my wife loves (its was a surprise to her). Steven made the process very easy, no pressure, and it felt as if he was being part of the process instead of making the process happen. - So, basically in short, Steven sold himself, and it made the buying process so much easier. Even my kids said they liked it! :) Thanks Steven!! And thanks Hendrick Honda for having a Salesperson like him.